Senior Behavioural Advisor

Senior Behavioural Advisor, NSW Behavioural Insights Unit, Temporary Opportunity, Grade 9/10

Temporary opportunity for up to 12 months with possibility to become ongoing

In-office requirement – office based in Sydney (McKell)

• Are you passionate about improving public services by applying your knowledge and experience in behavioural insights, behavioural science or behavioural economics?
• Do you have experience leading projects that create evidence to support change in service design or delivery and better outcomes for people?

The award-winning NSW Behavioural Insights Unit are looking for you! 

The NSW Behavioural Insights Unit uses the latest behavioural science research about how people think and act to help NSW Government agencies deliver better services. We work in partnership across government, applying and testing insights, supporting implementation, and growing capability through our relationships. We conduct randomised controlled trials, design impact evaluations, develop new sludge-busting tools, turn data into evidence and champion the voices of customers in co-design. Our work is driven by a commitment to evidence, ethics and empathy, with the customer and their needs at the heart of everything we do. To learn more about what we do, visit https://www.nsw.gov.au/behavioural-insights-unit

Your role is to manage projects, leading and conducting the research, design and implementation of behavioural interventions and supporting their evaluation. You will work closely with government partners to understand their challenges and build their capability and confidence in applying tools, evidence and advice from behavioural science.

• Liaising closely with project partners to understand how the Behavioural Insights Unit can assist with the challenges, issues and experiences identified by diverse service users, frontline workers and policy makers
• Designing, managing and conducting qualitative or quantitative research as the foundation for evidence-based understanding, advice and impact
• Leading the design of behavioural interventions including preparing theories of change, applying behavioural change frameworks, enabling participant codesign, assessing intervention options, and managing risks
• Conducting effective project planning and project delivery using project plans and routines, balancing concurrent tasks and adapting to project challenges
• Learning about and then adhering to rigorous research, design and evaluation protocols to ensure our approach is ethical, our results are robust, and our work puts people first
• Bringing interventions and advice to life by reviewing and creating compelling, share-worthy visualizations, reports or stories you present and share with team members, agencies, decision makers, or the public
• Learning from and collaborating with team members and partners in an environment of curiosity and mutual support
• By working with us you will share each day with teammates who love learning, care deeply and bring themselves (and their fun) to work. In supporting our team you will build your experience as a Senior Advisor who has a track record of leading novel behavioural projects, turns research into real world impact and supports team members to grow and deliver.

Review the role description and apply by submitting an up-to-date resume (no more than 5 pages).

Your resume should highlight experience relevant to the above role responsibilities and role description in particular:  

• Experience applying behavioural science or related service design, customer experience or evaluation expertise to help solve policy or service challenges and improve customer outcomes
• Proficiency in designing and conducting qualitative, quantitative or service user research that aims to design and/or evaluate effective behavioural change
• Sound project management skills, including experience planning and delivering to timelines while supporting cohesive, curious and empowered project teams
• Experience preparing and presenting persuasive written and verbal advice, including synthesising research, assessing options and anticipating audience needs
• A track record of effective stakeholder relationships where you have identified their needs, maintained engagement and shared capability