Senior Consultant – Behavioral Science

S3 Connected Health

S3 Connected Health is a digital health company headquartered in Dublin, Ireland.

At S3 Connected Health we are passionate about health and technology and how they can improve the lives of millions of people. We are looking for people who share this passion, who want to turn this passion into practical realities that improve patients’ health and quality of life.

Working in close collaborative teams, we partner with some of the world’s leading MedTech and Pharma companies to deliver innovative medical devices and inspiring solutions to the complex problems faced by patients with chronic conditions.

We are a 200-strong team of clinicians, behavioral scientists, system design engineers, UX professionals, data scientists, and strategy analysts who believe in the transformative power digital technologies can have as a vehicle for healthcare delivery, and to improve patients' lives.

Your Role 

We are looking for a Senior Consultant in Behavioral Science with a strong knowledge and interest in digital health to join our growing team of multidisciplinary consultants including behavioral scientists

Reporting to the Group Manager for Consultancy, the Senior Consultant in Behavioural Science will be an expert in behavioral science and user engagement, in particular in the use of implementable models and methods which will contribute to the creation of compelling, sticky, and medically appropriate user experiences for connected health products.

Working as part of a multidisciplinary team to drive the design of effective, appealing and compelling user experiences across programmes, based on human behavioural insights and evidence based best practice.

Senior Consultant Role:

• Providing service design consultancy from engagement to delivery to clients who are designing connected health services.
• Working with senior stakeholders in client organizations to help them develop and refine their digital health strategy and business goals and where appropriate to align them with the potential of our S3 Connected Health solutions.
• Providing people management and direction to the team.
• Working with senior stakeholders in client organizations to elicit, analyze, document, model and validate detailed clinical, business and user requirements.
• Designing and running innovative and engaging workshops with clients with high quality inputs and outputs.
• Collaborating and coordinating with the broader consulting team to generate innovative, creative and compelling ideas and solutions which meet client needs.
• Collaborating with the solution development and service delivery teams to ensure delivery in line with business requirements and customer needs
• Supporting the business development process to source and engage new clients and customers.

Behavioral Science Role:

• Proactively working with customers from the pharma and med tech industry to support identification of priority behavioural challenges and devising a strategy to support deep understanding of these challenges.
• Undertaking deep analysis of user needs, through literature reviews and analyses of available research.
• Design, conduct and analysis of primary research when required to understand patients, caregivers, HCPs needs
• Liaising with users and other stakeholders to understand the user journey, motivations and vulnerabilities of patients and medical staff using our products.
• Contributing to the design of apps and services that engage users
• Driving a programme of research to develop new or improve existing products, tools or approaches.
• Providing insight and advice into the formation of good habits and behaviours across the organisation and externally to our customers
• Providing compelling content and persuasive technology to reinforce positive behaviours and affect behaviour change where necessary
• Designing and implementing a measurement strategy to demonstrate that solutions are delivering the required outcomes, and capable of adapting the intervention strategy when/where needed based on objective measurements
• Networking with external experts to stay on top of new developments in the behavioural science and digital health field

• Experience creating digital products and/or services utilising behavioral science that improve health outcomes
• A strong background in behaviour science built up through industry experience and/or through appropriate academic qualifications, such as an MSc or PhD in Psychology, Behavioural Economics, Organisational Behaviour, Management Sciences, Behavioural Marketing, or a related academic discipline from a leading university.
• At least 5 years’ experience in a similar customer facing role including experience of applying theoretical knowledge of behaviour into practical solutions in a commercial setting.
• A deep interest in the use of technology such as mobile computing, wearable devices and predictive analytics to promote better healthcare behaviours
• A deep understanding of how these theories can be applied to help effect complex care interventions.
• Excellent verbal and written communication skills in English and ability to work in both international and multifunctional teams.
• Strong analytical skills and problem-solving skills with the desire and ability to create practical and innovative solutions to complex problems.
• Proven project management skills and able to work under pressure and manage your workload to meet short deadlines. You will need to have strong written and verbal skills and be comfortable interacting and pitching to commercial clients.
• A strong entrepreneurial drive and interest in the use of evidence to support commercial decision-makers.
• An appreciation of the strengths and weaknesses of a wide range of research methods – qualitative, quantitative, mixed methods
• A willingness to travel

Experience in the following areas is a distinct advantage:

• Exposure to software development & design process.
• Usability/UX design.
• Knowledge of A/B testing techniques.
• Knowledge of user acceptance testing techniques.
• Knowledge and experience of persuasive design
• Knowledge of patient support programmes in a Pharma or other medical intervention context.

This is a team based role, so candidates will be expected to work reasonably to EU working hours

If you believe you’re capable and are interested in applying, please email your CV to: hr-dublin@s3connectedhealth.com