Description
You could say we're at the center of the center.
Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.
Job Overview
Position Schedule: Full-Time
Edward Jones is building the best applied behavioral science team in the world. The behavioral science team is a high-impact capability that supports everything from strategic direction of the firm to tactical design. Where needed, we dedicate behavioral scientists to functional areas within the business to lead behavioral initiatives in that domain. We're hiring a Senior Behavioral Scientist to support Edward Jones' Service Division.
The Service Division within Edward Jones is responsible for providing support and assistance to clients and branch office associates. It is charged with leading the firm in the delivery of service excellence to enable and accelerate the branch team and client success, with a vision of being recognized as the best service support provider in North America.
Responsibilities
The Senior Behavioral Scientist will be an expert in behavioral science and a trusted, senior partner to Service leadership on behavior change initiatives. They will work collaboratively with the rest of Service and, as a matrixed role, feel like an integrated member of the Service team. The behavioral scientist will be entrepreneurial in the work, with skill in scoping large ambiguous goals into meaningful projects where they:
- Provide actionable, tactical recommendations to advance Service objectives. Assist in the design of solutions and experiences for Service strategies in collaboration with Service design teams.
- Serve as owner of key behavioral strategies, as identified by Service leadership and the behavioral scientist. Some initiatives that Service is driving will have psychology or behavior change as a foundational component. The behavioral scientist can serve as an owner of those strategies.
- Review research and literature from academia and industry related to behavioral strategies and distill findings into actionable takeaways for Service leaders and teams.
- Facilitate user research and testing related to strategies and experience designs.
- Many initiatives will require thoughtful consideration of home office associate behavior change. The behavioral scientist will inform strategy and provide tactical recommendations on navigating associate behavior change.
Requirements
Skills/Requirements
- Masters degree
- 6-10 years of relevant work experience
- Strong foundational knowledge of behavioral science, psychology, behavioral economics, or other disciplines within social science.
- Knowledge of research methods required.
- Excellent consulting skills.
- Strong understanding of the financial services industry.
What Will Set You Apart...
Doctorate in a relevant behavioral science discipline
Additional Information
Benefits
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Hiring Minimum: $113810
Hiring Maximum: $193785
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.